DACSTV Shipping Policy

STANDARD DELIVERY

1. In Standard Delivery, our logistic partner with their best effort will deliver your parcel within 2 to 5 working days for Peninsular Malaysia and 5 to 8 working days for Sabah & Sarawak. Delivery to remote areas may require additional of 2 to 3 working days.

2. During peak season / festive periods, delivery may take longer time. We advise you to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc to avoid any late shipment.

3. At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as a proof of delivery. If the packaging is tempered, please check the contents of the parcel and you may refuse to accept the parcel if the content is damaged.

4. If the parcel was unable to be delivered to you after 2 attempts, or if you did not pick up the parcel at a nearby location as instructed to the logistic partner, the order will be forfeited and the parcel will be returned to our warehouse.

5. Our standard delivery rate: 9% per price. Applicable for Standard Delivery option and maximum parcel weight of 10kg.

EXPRESS DELIVERY

1. At this moment our express delivery service will only cater to addresses within the Klang Valley area.

2. For any orders placed before 10.00am, you will receive the items within the same day.

3. For any orders placed after the cut off time of 10.01am, you will receive the item by the next working day.

4. The expected delivery time will range from 2:30pm to 8:00pm, Monday – Friday, excluding public holidays. If an express delivery has been scheduled on a certain day please ensure that you will be available to receive the parcel between 2:30pm and 8:00pm.

5. If by any chance you are unable to receive the parcel, you can entrust your family member or trusted friend to receive the package.
Should no one be available to receive the parcel, the order will be forfeited and cancelled. Therefore, we will not refund you for any amount that you have spent on your order nor the express shipping fees.

6. For any orders that were placed after the cut off time of 10.01am on a Friday or on a working day before a Public Holiday, your item(s) will be processed on the following working day and your item(s) will be scheduled for delivery on that working day.

TRACK YOUR ORDER

1. Upon receiving your order, we will send you an Invoice email to confirm we have received your order.

2. You will be given a tracking code in a Delivery Confirmation email when the parcel is ready to be shipped.

3. Track your order HERE

4. Tracking code may appear few hours to be reflected in the tracking system after you have received the Delivery Confirmation email.

5. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service via email (admin@dacstv.com.my) for further assistance.